Veolia Water – A Refreshing Change for Local Water Companies

Posted: Thursday 6th August 2009

Three Valleys Water, Folkestone & Dover Water Services and Tendring Hundred Water Services have changed their names to Veolia Water, formally adopting the brand of their parent company.

From July 1, Three Valleys Water will change its name to Veolia Water Central Ltd, Folkestone & Dover Water Services will change its name to Veolia Water Southeast Ltd and Tendring Hundred Water Services will become Veolia Water East Ltd.

Veolia Water has owned the three companies for the past 20 years and the change represents a new chapter for each of the local companies.

“Veolia Water operates in 60 countries worldwide and being part of this larger group means the 3.5 million customers served by these companies have the benefit of global expertise delivered by local people,” Veolia Water UKINE Chief Executive Officer Frédéric Devos said.

“From July 1, customers will notice that the previous water company logos gradually disappear and the red Veolia Water logo will stand alone on uniforms, vehicles, websites and correspondence. All three companies have used the Veolia Water logo alongside their own for several years and this step will complete the transition.

“Otherwise it will be business as usual and customers will continue to receive the same great service from the same local people.

“Importantly, we have ensured that the cost of this change is not passed on to customers through their bills. Stationery, uniforms and leaflets were always updated on a regular basis and much of the rebranding has been undertaken as part of the usual replacement process.”

The companies have also changed their website addresses to a central address. However there will be automatic re-directs from the old websites for several months. The Veolia Water website homepage will then direct customers to their local water company.

“By combining local knowledge with global expertise we can deliver an outstanding level of service. Adopting the Veolia Water name across these three companies is evidence of this commitment to customers.”

Veolia Water UK is the parent group for three water companies which supply more than 3.5 million customers and employ 2,200 staff.

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