South West Water launches new website to provide customers with greater online service offering

Posted: Tuesday 3rd November 2009

South West Water (SWW) has launched a new website in order to provide customers with an easier way of carrying out transactions.

The site, built by GOSS Interactive, now empowers users - enabling customers to navigate through the site more intuitively. There is extra and improved functionality including online meter reading, water bill payment, address changes, application for a meter and even the ability to report a leak.

Toni Melia, New Media Manager, South West Water comments, “We were keen to drive more people to the site and encourage customers to make transactions online. By updating the site and adding extra functionality, we’re not only reducing internal admin costs and allowing our internal staff more time for complex issues, we’re most importantly improving the service we offer to our customers.

“We’ve been working with GOSS for a number of years now, and wanted them to work on this project from start to finish, including integrating our re-branded design. We were confident GOSS could deliver what we wanted to achieve, to a very tight deadline and we weren’t wrong. The Project Managers at GOSS kept the project on time, on budget and delivered on their promises.”

Rob McCarthy, Managing Director, GOSS Interactive adds, “The new site is all about encouraging customers to get online, as opposed to picking up the phone.

“GOSS has made the site easier to navigate, with all of the most popular information featuring on the homepage; the organisation of data is now more obvious. GOSS iCM (intelligent Content Management) enables SWW to administer the site with ease, to keep the content fresh and dynamic. The flexibility of the software enables the site to evolve to meet future needs – ensuring a happy customer base.”

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