Multipart wins major accolade from Anglian Water for meter installation service

Posted: Wednesday 16th December 2009

Exceptional service in supporting its AMP4 water meter replacement programme has led Anglian Water to present its annual ‘Supplier Contribution to Service Excellence Award’ for 2009 to the Utilities Division of Multipart Supply Chain Solutions.

The Lancashire based company has been supporting the Anglian Water programme since 2005. Multipart came to the task with a range of capabilities that included state-of-the-art warehousing and logistics services and, most significantly, its Msys.MRM mobile resource management package, which it had developed in-house.

Drawing upon its award-winning logistics pedigree, this fully integrated system enables every aspect of the meter exchange and installation process to be controlled from bar-coded inventory management at Multipart’s distribution centre, through to efficient deployment of the mobile workforce, installation of meters and return of old units. As each meter is uniquely coded there is total traceability throughout and even meters, ancillary parts and fittings carried in an engineer’s van can be accounted for.

Msys.MRM is web-based, which gives Anglian Water access to performance data on the project at all times and from anywhere. This is available in real time and comprehensive reporting can be shown in a simple to use ‘dashboard’ that presents an overall picture of performance against targets that can be drilled down to granular level, including a range of KPIs and other key measurements.

Louise Mitcham, metering manager at Anglian Water, said: “Multipart’s customer service and innovative approach to our metering requirements has been superb and has significantly improved the efficiency and robustness of our replacement programme. Msys.MRM gives us a complete overview of the programme at all stages and confidence that we have accurate and reliable information at our fingertips about how it is going.

“We are on target with our programme, which involves changing almost a quarter of a million meters. Multipart is delivering the levels of flexibility and adaptability that we need to keep customers happy and informed. As a result we’ve had virtually no complaints.”

Martin Warington, Utilities Division Director at Multipart, added: “This large and complex programme has more than proved that our Msys.MRM system backed by our considerable logistics experience and highly skilled engineering service partners can deliver excellent results. The system can be operated from anywhere, can work with any group of field-based operatives – company in-house teams or third party contractors – of any size.

“We can also offer storage and distribution at our own facilities in the North West, the Midlands or at customer premises with stock control through a virtual warehouse. And we can assist our utility company customers get the best prices for meters and parts by leveraging our considerable purchasing power, enabling bulk buying at discounted rates and sharing the benefits with our customers.

“I’m delighted that Anglian Water’s experience has been so good that they have honoured us with this prestigious award. Our team looks forward to continuing to build on the relationship with them and to using the experience to expand our presence in the utility sector as AMP 5 approaches.”




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