Ministry of Water and Electricity (MoWE) of Saudi Arabia Implements Oracle Customer Care and Billing to Improve Service Delivery

Posted: Wednesday 22nd February 2012

The Ministry of Water and Electricity (MoWE) in Saudi Arabia has implemented Oracle Utilities Customer Care and Billing to provide a fully electronic billing system for increased business agility and customer management.

MoWE replaced its legacy billing systems with a flexible, scalable and robust solution to better meet the changing needs of its customers. As a first phase of the project, the utility is currently implementing Oracle E-Business Suite, including Oracle Financials, at the Ministry’s head office in Riyadh.

The solution is responsible for MoWE’s entire customer life-cycle management, including water billing and portable water and ancillary services.

With Oracle Utilities Customer Care and Billing, MoWE users now have a uniform view of customers, real-time information and tools, enabling access to historical customer interactions across all touch points. They can also create audit trails and monitor systems for all queries and transactions for greatly improved customer management.

The roll-out has been completed in Al-Madina AlMonawara Directorate by Oracle PartnerNetwork Gold level partner GTS Systems and contractor Arabic Computer Systems. The second phase of the project will include roll-outs for Qassim and Eastern Province Directorates.

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