Improved customer reporting for leakage

Posted: Tuesday 1st March 2011

Water companies across the UK are now able to access leakage performance data against targets in real time, thanks to water specialist Hydrosave’s redeveloped and improved customer reporting system. The Online Performance System (OPS) has already proved its worth with existing customers such as Scottish Water and Anglian Water.

Straightforward access to complex data

The easy to use web portal, with simple user interfaces and clearly navigable menus, allows both Hydrosave and their customers to easily monitor performance against targets using live data, eliminating the delays in information transfer that offline systems are often subject to.

Visual scorecards allow at-a-glance performance monitoring, while deeper data analysis reveals themes and trends, which Hydrosave use to embed best practice and improve performance for individual customers and throughout the business.

Live data input from the field

On-site engineers upload information to OPS through PDAs, completing simple yet comprehensive forms, with options to provide additional comments. Sketches and photographs can also be uploaded, ensuring any traffic management issues, location of grids and other significant site elements are also referenced visually.

Hydrosave Operations Manager, Steve Lomax, is already seeing multiple benefits from the new system: “The Online Performance System (OPS) has greatly increased Hydrosave’s ability to report leakage performance to our clients. Performance monitoring is now done across the company, rather than becoming reliant upon one person and also allows easier communication across the Hydrosave team. OPS provides our clients with the ability to see progress at any time through its easy internet log-on and gives user the opportunity to aid leakage management.

The new system allows Hydrosave to report additional features such leakage performance across any time period, the distribution of staff and graphical analysis.”

Data security

OPS offers a secure online login area for both Hydrosave supervisors and customers.

Data security and limiting error margins were key elements in the development of OPS: varying user access levels allows Hydrosave regional supervisors to restrict input to their own geographical areas, ensuring data cannot be allocated incorrectly.

Customers can easily download reports and information, which are customised to suit individual data requirements, in a variety of formats including PDF, Word and Excel files.

Ongoing development

In-house development, led by Connell Shannaghan of Hydrosave, took just six months, initially going live to selected customers. Now fully tested, the innovative system is currently being rolled out to Hydrosave’s full customer base.

But development of the system won’t stop there. Plans to integrate further reporting services, including ‘leaks per District Metered Area’ are already underway.




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December 2018

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