Articles & Case Studies

Xylem boostscustomer service and sustainability with TomTom fleet management

Posted: Friday 4th October 2013

Xylem Water Solutions UK Ltd has invested in TomTom fleet management technology to improve customer service and boost its green credentials.

The UK-based water technology company has rolled out an advanced TomTom system – featuring integrated tracking, navigation and vehicle diagnostic devices – across its entire 192-strong commercial fleet.

The move, supported by official TomTom partner F16 Consulting, will enable Xylem to provide customers with reliable ETAs, ensure its drivers arrive at site, on time, and generate substantial fuel and efficiency savings.

“We are regularly measured against Service Level Agreement KPIs by our customers and TomTom will help ensure we hit our agreed targets,” said Paul Whiteside, Xylem Water Solutions’ Logistics Manager.

“Our engineers will benefit from not only the safest, but also the quickest, possible journeys to customers, while avoiding congestion with smart IQ Routes and HD Traffic navigation technology.

“Improved routing, combined with driver performance monitoring tools, will also help cut fuel costs and, in turn, our carbon footprint. Having achieved theCEMARSstandard for managingcarbon emissions, this investment marks another crucial sustainability development with clients increasingly scrutinizing our green credentials.”

TomTom’s ecoPLUS fuel diagnostic device reads fuel consumption data directly from vehicles on the road to help optimise mpg. This information, along with data on speeding, harsh braking and steering, is fed back to drivers in real time through their navigation devices and back to managers in TomTom’s WEBFLEET fleet management software.

“TomTom’s solution will also help us to better manage road risk, improving the safety of our mobile workforce,” added Paul.

“The impressive technology, combined with TomTom’s enviable brand reputation, made the business case for our investment extremely compelling.”




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