Articles & Case Studies

Coliban Water embraces new Aptumo billing software to benefit customers

Posted: Wednesday 11th November 2020

Coliban Water, one of Victoria’s larger regional urban water corporations, has successfully transitioned its billing and customer support software to Aptumo.

Coliban Water chose the UK-based billing software business following a competitive procurement process in 2018 and in response, Aptumo is establishing an Australian company based in Melbourne to service Coliban Water’s requirements and to service potential future Australia water utility clients.

The Australian company, Aptumo Australia, will have its own Board and Tony Kelly, former Yarra Valley Water Managing Director, will be joining the Board.

“The launch of Aptumo within our business marks a huge and exciting milestone for us”, said Damian Wells, Managing Director at Coliban Water. “Aptumo will enable us to provide an improved customer service experience as well as empowering us to easily roll-out additional functionality and self-serve options over time to meet our customers’ needs.

Monica Mackintosh, Managing Director at Echo Managed Services, (the company behind Aptumo) added “we’re delighted to announce a successful go-live with Coliban Water, and welcome on board our first Australian client. We see great opportunity in Australia and look forward to further developing our Australian business and supporting more water companies to enhance their customer experience.”

Echo Managed Services is a division of South Staffordshire PLC which also owns South Staffs Water and Cambridge Water. “Aptumo is a billing system built by the water industry for the water industry”, added Mrs Mackintosh.

Tony Kelly, Non-Executive Director of Aptumo Australia said that Coliban Water’s successful implementation of Aptumo has been brought about by adapting the software to suit Australian water industry needs.

“Based on Coliban Water’s adaptation, Aptumo now has many Australian specific functional requirements and this now provides other water utilities in Victoria and across Australia with significant start-up benefits.

“Coliban Water has already agreed to share its ‘Use Stories’, business processes and functionality with other Victorian water utilities to reduce their risk and accelerate their implementation.

“Aptumo also comes ‘out-of-the-box’, and is native to Salesforce to provide a powerful single data model and platform solution for billing and customer relationship management.

“Being cloud based, Aptumo is seamlessly upgraded regularly with minimal disruption to the organisation, which basically future-proofs the system”, said Mr Kelly.

Damian Wells added, the combined Aptumo billing and Salesforce systems will provide significant benefits to our customers and to Coliban Water’s operation.

Tony Kelly concluded, “the bottom line is, compared to other Tier 1 systems, Aptumo is cheaper to own and operate, can be tailored by in-house staff to meet organisational needs and comes fully integrated with the Salesforce platform, the world leader in CRM.”




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November 2020

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